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General FAQs

Why am I not receiving emails from DoneDone?

If you're not receiving emails from DoneDone, here are a few of the usual causes: You may have disabled email notifications for a project. DoneDone allows you to disable email notifications on a spec…

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How secure and stable is DoneDone?

Data transport. All DoneDone data transmission from MyDoneDone.com is served under SSL to protect the traffic between your computer and our servers from eavesdropping, tampering, or communications fo…

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Is there a rate limit to emails sent into my DoneDone account?

Yes. Currently, DoneDone allows up to 100 incoming emails into your account per hour. This includes emails sent to a Public Issues email address , project-specific email address , or email replies to…

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I can't change my profile email address because it says "another user has this profile email address"

When you update your profile email address , DoneDone might tell you that another user has the profile email address even if that user isn't in your account. This means that you either signed up awhi…

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Why isn't DoneDone accepting my credit card?

If you are having issues with DoneDone accepting your credit card, you may need to contact the bank or institution. Let them know that DoneDone is a real business and you approve the payment. This te…

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Do you offer refunds?

No. While you can cancel your service at any time, we do not offer refunds for the remainder of the monthly cycle for which you’ve already paid.

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