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Public Issues

Enabling and disabling Public Issues

You can disable Public Issues for any given project. 1 If you're a project or account admin , head to the project's dashboard , then click on the Project Settings icon and choose Public Issues Settin…

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Automatically re-opening issues when a customer replies

You can configure closed or fixed Public Issues to automatically re-open if a customer replies back. They might be writing to tell you something’s still not working or something else came up or just…

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Replying to a customer on a Public Issue

There are two ways to reply back to a customer on a Public Issue. Replying inside of DoneDone. 1 Inside of DoneDone, scroll to the bottom of the issue detail page and click the Reply to Submitter tab…

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Setting the default fixer, tester, priority, and tags on Public Issues

You can configure the default fixer, tester, priority level, and tags for incoming Public Issues on any given project. 1 If you're a project or account admin , head to the project's dashboard , then…

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Updating the SPF record for your domain

If you’d like to configure Public Issues to send emails from, say, your company’s support address, we strongly recommend you setup an SPF (Sender Policy Framework) record with your DNS provider. Doin…

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Finding your project's Public Issues email address

Each DoneDone project comes with a unique email address that anyone can send issues to. Here's how to find that address: 1 If you're a project or account admin , head to the project's dashboard , the…

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Configuring outgoing emails with Public Issues

You can configure how outgoing Public Issue emails appear to your customers for a given project. Here's what's configurable: From Name: Assign a custom “from” name when replying to customers. If blan…

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Forwarding your customer support email to DoneDone

With Public Issues , anyone can email issues to your project via a custom address. It’s even more useful when you can route your existing support address into DoneDone. This article will show you how…

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An introduction to Public Issues

DoneDone is a great tool for tracking issues within a team. But, it's an even more powerful tool when you can extend it to support your customers. That's where Public Issues come in. Here's a 4-minut…

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