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A staple of DoneDone is our simple but flexible workflow. Our goal is to help your team get issues from logged to resolution as conveniently as possible. We do this in two ways: Showing you the most…
Updated 5 years ago
DoneDone prescribes specific things you can do on an issue depending on your role and the current state of the issue. However, occasionally, you may want to override an issue's details entirely. You…
When you're viewing the issues, activity, or reports dashboard , you can filter results with our default popular filters. While our popular filters should solve most of your needs, you may want somet…
One of DoneDone's most powerful features is tags. They're a generic way to categorize issues in a way that fits your team's workflow. You may want to use tags to group issues by release (e.g. "versio…
You can import an issue from a CSV file by going to our import site at import.mydonedone.com. The importer allows you to import the title, description, priority, status, fixer, and tester for your is…
If you are assigned to an issue, you will receive an email each time someone else updates the issue. If you'd like to simply add a comment back to an issue, you can do so by replying to the email. Th…
If you're an account or project admin , you can move an issue from one project to any other project you also admin. 1 Go to the issue detail page and click the Edit Issue button to the right of the i…
DoneDone lets you search for issues with or without specific tags. Search for issues on the dashboard. If you're on the global or project-specific dashboard , you can search for issues with or withou…
In the hustle of solving issues, occasionally, you might find an issue the same issue logged by different people. If you find issues that are really a duplicate of each other, you can mark one as a d…
When you're viewing the issues, activity, or reports dashboard , you can filter results either with your own custom filters or our default popular filters. This article defines each of our popular fi…
If you're an account or project admin , you can bulk edit issues within a project in DoneDone. Here are the actions you can perform in bulk: Change priority level Change status Change fixer Change te…
You can export issues from DoneDone as Excel (XLSX) or comma-separated (CSV) flat files. 1 To export issues, navigate to an issue list on your global or project-specific dashboard. The click the Expo…
Many customers use DoneDone as an issue tracker on development projects. Most of these teams work in multiple environments. For example, your development team might first work on issues on their loca…
In a simple issue workflow, a fixer might complete an issue and change its status to Ready for Retest. This would notify the tester that the issue is ready for testing. However, for most teams, it ma…
“How do I send and create issues via email?” Well, there’s two ways to create issues via email. You can use the project’s Public Issues email address to send in issues. Public Issues allow anyone, no…
Depending on your role on any issue, you'll have the option to change the status, priority, fixer, or tester of an issue. Simply scroll to the bottom of an issue's detail page and navigate to the act…
DoneDone gives you three ways of viewing the issues in your account: Issue list: Displays a sortable list of issues. Activity: Displays a timeline of activity that occurred within a specified date ra…
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